on the other hand said while it does not control prices of products on its marketplace platform, it is working closely with sellers to urge responsible pricing and behaviour.
Both the companies
are also working towards making essential items available on the platform which are currently out of stock. Flipkart
is working with marketplace partners to ensure adequate availability of consumer sanitary products like hand sanitisers, gloves and masks on the platform. “Our sellers have been advised to dispatch these products on priority. To ensure faster delivery, they have been advised to inward these products to smart warehouses and Flipkart warehouses,” said the Bengaluru-headquartered company.
According to Himalaya Drug Company, there has been a 10 times rise in the demand for hand sanitisers in the past one month. Amazon India too has some products in the household staples category which are out of stock as it has witnessed an increase in people shopping online due to the Covid-19 spread. “You will also notice that some of our delivery promises are (taking) longer than usual. We are working around the clock with our selling partners to ensure availability on all of our products, and bring on additional capacity to deliver all of your orders,” said Amazon India.
Flipkart Travel, through its partner ixigo, is also offering full refund including convenience fee on cancellation and rescheduling of air tickets booked on the portal to selected countries up to month end.