Apple sued over iPhone 'Error 53' in Australia

The logo of Apple is seen at a store in Zurich (Photo: Reuters)

Legal proceedings have been initiated against Apple by the Australian Competition and Consumer Authority (ACCA) for refusing to repair Error 53-affected devices which have been previously touched by a third party repairer.

Error 53 appears when a device fails a security test. This test was designed by Apple to check whether Touch ID works properly before the device leaves the factory.

According to a report in news.com.au on Thursday, the proceedings in the Federal Court in Melbourne against Apple allege that the company made false, misleading, or deceptive representations about consumers' rights under the Australian Consumer Law (ACL).

"The ACCC is seeking penalties of up to $1.1 million per breach, injunctions, declarations, compliance programme orders, corrective notices, and costs," the report noted.

The move comes after an investigation into reports relating to "Error 53", which bricked some iPads or iPhones after consumers downloaded an iOS update.

The error is a result of change in connection between the "Touch ID" fingerprint recognition and other components of the device.

Many devices bricked by Error 53 were previously repaired by a third party and Apple refused to repair such faulty devices on the grounds that an unauthorised party had touched them.

"If the screen or any other part on your iPhone or iPad was replaced somewhere else, contact Apple Support about pricing information for out-of-warranty repairs," Apple Support team wrote on their official website.

ACL entitles consumers to certain free remedies if products do not comply with "consumer guarantees" around quality and suitability.

"Consumer guarantee rights under the Australian Consumer Law exist independently of any manufacturer's warranty and are not extinguished simply because a consumer has goods repaired by a third party," Rod Sims, Chairman Australian Competition and Consumer Commission, was quoted as saying.

--IANS

qd/sm/vm


Dear Reader,


Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.

We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor

Business Standard is now on Telegram.
For insightful reports and views on business, markets, politics and other issues, subscribe to our official Telegram channel