“With many workers staying home or going back to their villages and towns, we now require people to service this demand. This is why we are hiring delivery and warehouse personnel, and this will work two ways. We will be able to service more customers and also provide employment to those who need it the most at the moment,” said Tanuja Tewari, vice-president of Human Resources at BigBasket.
For Grofers, currently 65 per cent of its warehouse staff is operational. “To address the issue of lack of public transport for our warehouse staff, we have sought permission from authorities to start our own bus service for our workforce, wherever required.
Buses are sanitized every day and utmost hygiene standards are followed for the staff,” said Rohit Sharma, head of supply chain, Grofers. The start-up said it is collaborating with other platforms such as Zomato to get their delivery fleet on board.
BigBasket is promising attractive salaries and benefits like health insurance, assurance of safe working environment, including disinfecting and sanitizing warehouses, delivery crates, and other equipment on a regular basis, apart from the provision of gloves and masks, and regular thermal scanning.
It has been working with cab aggregators, retailers and restaurant associations for hiring to increase delivery frequency. It has already partnered with Uber India to deliver essentials to customers at their doorsteps. In this partnership, Uber’s driver partners will help BigBasket with last-mile delivery in four cities — Bengaluru, Hyderabad, Chandigarh and Noida.
BigBasket has also shifted to cashless payments to ensure the safety of both customers and delivery executives. It also claims to have passes from government authorities to ensure that employees have safe passage.
Currently BigBasket is fulfilling about 75,000 orders a day and is operating at 40 per cent of its capacity. “We have increased our server capacity by 50 per cent. This would enable our app/website to handle more traffic, which will help in serving more orders,” said the company.