“It is impossible to survive as a company if one is not sensitive to its people,” said Tata, adding, “Covid-19 hits you wherever you are. Whatever your reasons may be, you have to change in terms of what you consider fair or good or necessary in order to survive.”
“While everyone chases profits, the question is how ethical the journey has been. Business is not only about making money. One has to do everything right and ethically for customers and stakeholders,” said Tata.
Making mistakes is a part and parcel of business. The important thing is to do the right thing at every turn and not shy away from difficult decisions, he said.
Asked what he missed the most during the pandemic, Tata said he has not ventured out since March when the government announced the nationwide lockdown
to stop the spread of the virus. “It’s not been yachts, manors, and huge estates. It’s been a wonderful experience of interacting with people who stand for the same ideas as you do... that’s something I’ve come to miss,” said Tata.