“While IBM’s Global AI Adoption Index 2020 shows that AI adoption was flat last year, the data in the survey and in our own customer discussions show a major uptick in AI investments as organisations move to a post-pandemic world,” said Rob Thomas, senior vice-president, IBM Cloud and Data Platform.
“A large majority of those investments continue to be focused on the three key capabilities that define AI for business - automating IT and processes, building trust in AI outcomes, and understanding the language of business. We believe these investments will continue to accelerate rapidly as customers look for new, innovative ways to drive their digital transformations by taking advantage of hybrid cloud and AI,” he said.
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