The Indian retail landscape has seen a momentous change over the past 10 years with the overall industry growing to $915 billion in 2019, it said. The paper added that e-commerce retail, which accounted for less than $1 billion in 2010, has grown to more than $30 billion in 2019.
It attributed the growth of e-commerce over the last decade to internet penetration, smartphone adoption and category expansion. The paper also said categories like electronics have been led by the horizontal marketplaces, while penetration in groceries, furniture, pharmacy and cosmetics have been led by specialists.
"E-commerce retail (B2C) market to be more than a $100 billion opportunity by 2024," the white paper said adding that with just around 3 per cent penetration of e-commerce in 2019, the market continues to ride its next wave of growth given the significant headroom available.
E-commerce penetration in retail in mature markets like the US and China has reached around 15 per cent and around 20 per cent, respectively, by 2019; while in India, it could reach around 6per cent by 2024, it added.
"While the bulk of e-commerce volumes come from top-30 cities, over 60 per cent of e-commerce volumes are likely to come from tier-II and tier-III cities in the next five years, It is an imperative for e-commerce businesses to build their seller base and delivery reach in smaller towns," said A&M India Managing Director Manish Saigal.
Operating models for e-commerce will evolve depending on various factors including customer requirements and changing buying behaviors and the availability of appropriate technology and logistics partners, the papaer said.
The next wave of anticipated online retail growth drivers for categories such as fast-moving consumer goods (FMCG), groceries and apparel will be through social media, chat engines and artificial intelligence bots, it added.