Had to press re-set button to prune fixed, variable costs: Marriott's Govil

The pandemic has prompted Marriott International, the world’s largest hotel operator, to get into a clutch of new areas.  These range from delivering food at doorsteps and catering for virtual corporate events to providing work spaces. Neeraj Govil, senior vice-president, South Asia, Marriott International, tells Shally Seth Mohile that these ancillary businesses helped the firm deepen its engagement with stakeholders. They have offset the decline in the core food & beverages (F&B) business. Edited excerpts: In terms of bookings, how has August been against the previous .....

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