The bank added that customers could use other services such as internet banking, PayZapp, their mobile wallet and missed call banking. However, this does not come as a relief since a major chunk of the bank's retail customers only use mobile banking.
The bank has not disclosed the reason behind the mobile app malfunction. Customers were unable to access the app since the update and were received the message: "Sorry, we are experiencing high traffic on our servers. Please try again after some time."
Flipkart co-founder Sachin Bansal tweeted on Sunday: “In this day and age, how can the largest private bank of India do this?!” He also retweeted another tweet that questions how a bank's app can go down in 'the age of serverless Technology and distributed Architecture/containerised applications'.
The new ‘Next-gen’ banking app was launched at the bank’s annual Digital Innovation Summit 2018 in New Delhi earlier this week. The new app’s features included biometric log-in with fingerprint and facial recognition for IPhone X users. The bank’s Current Account and Savings Account deposits grew at 18.3 per cent year-on-year and form 42 per cent of total deposits as of September 30, 2018. The domestic loan mix comprised of 55 per cent of retail and 45 per cent of wholesale at the end of the September quarter.