The junior Goyal said he had brought in management consultancy McKinsey & Co in October last year to submit an 18-month business plan to help turn around the company. He said he had learnt a lot from both his parents who were involved in the business.
However, in the last few years especially, many instructive pointers had also come from professional managers and those who had mentored him along the way, he added. That list includes senior airline officials such as vice-president of product and services Jayaraj Shanmugam, CEO Vinay Dube, operations head Captain Nikhil Vaid, senior vice-president commercial Gaurang Shetty, CFO Amit Agarwal, and chief people officer Rahul Taneja.
Nivaan, the youngest in Naresh Goyal's family, studied at Cathedral & John Connon High School until the 6th grade before he left for England, where he studied first in Abercorn School and then Portland Place School. After that, he attended Regent's University London, where he got his degree in global business management, and later did an eight-month internship with GE Aviation's engines division. In 2016, his father introduced him to the aviation world at large by taking him along to International Air Transport Association's annual general meeting in Ireland, where he was introduced to the who's who of the airline business.
Equally vital learning came to Nivaan when he spent time at airports understanding what customers, especially millennials, want out of travel as well as the human side of the business. "I love the thrill of the business that involves so many different factors -- geopolitical dynamics, different economies, the customer service angle as well as the fact that India is on its way to being one of the fastest-growing and top commercial aviation markets in the world," he said.