If a passenger has paid 10 per cent of the fare amount to get a ticket, and if he or she cancels the booking without paying the remaining 90 per cent, he or she will not be refunded this 10 per cent amount.
announced a flexible payment option allowing customers to secure booking on a domestic flight by paying 10 per cent of the ticket price upfront or minimum Rs 400 per passenger. Customers will have to pay the balance upto fifteen days from date of booking or fifteen days before departure, the airline announced said.
The move will help customers lock in fares and help IndiGo
grow bookings as it expects a shift in demand from other airlines.
"We intend to extend this offer for our customers to make their travel more comfortable," said IndiGo's chief strategy and revenue officer Sanjay Kumar in a press note.
Domestic flights resumed on May 25 with price caps and around 1.8 million passengers have flown in a month. But travel demand remains uncertain and over 80 per cent of bookings are being made within fourteen days of travel date. This scheme could help customers book tickets in advance without worrying about high cancellation fees. However it will not increase demand overall, an industry expert said.
"In case of cancellation of a booking, Flex Pay Payment will not be refunded by IndiGo
to the customer," the airline said.