"As our incoming cash flow dried up, we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers," he noted.
However, with the resumption of operations and a steady increase in demand for air travel, the airline's priority has been to refund the credit shell amounts in an expedited manner, Dutta said.
"We are pleased to commit that we will disburse the full 100 per cent credit shell payments latest by January 31, 2021," he said.
India resumed scheduled domestic passenger flights on May 25 after a gap of two months due to the coronavirus lockdown.
Scheduled international passenger flights continue to remain suspended in the country since March 23 due to the pandemic.
However, airlines have been permitted to operate special international flights under the Vande Bharat Mission since May and under the bilateral air bubble pacts since July.
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