The company has mandated driver-partners and customers to follow 5 precautionary steps each, encouraging them to practice social distancing, sanitization measures and personal hygiene etiquette at all times. The vehicles will not operate in government identified containment zones.
All driver-partners are required to wear masks and need to authenticate this before the start of every ride by sharing a selfie through their partner app. Common surfaces like the handle, inner handle and seat have to be cleaned before every ride. The drivers and customers are being given the option of cancelling a ride if the other is not wearing a mask to ensure their own safety as well that of subsequent users.
Also, all customers boarding the cab need to wear masks and should sanitize before and after every ride. To avoid re-circulation of air, the AC will be switched off and windows will be kept open during all rides. Only two passengers per ride will be allowed in the cab. They will also be urged to sit by the windows on the rear of the car. To help maintain social distancing, customers are urged to load and unload luggage themselves.