takes great pride in working with the Income Tax department and the Government of India where we have been managing the I-T platform for a decade. We are deeply concerned with the initial glitches in the new e-portal for the users and are committed to resolve all the issues at the earliest. We look forward to working with all the stakeholders over the next few weeks to make sure that all concerns are addressed to the objective of delivering enhanced functionality and seamless user experience," Rao further clarified.
The new portal for e-filing of income-tax returns went live on June 7, at 8.45 pm. However, users started tweeting that they were unable to access the portal. The next day, the Union Finance Minister Nirmala Sitharaman, in a tweet, asked Infosys and its non-executive chairman Nandan Nilekani to fix glitches in the portal.
In her tweet, FM said: “The much awaited e-portal 2.0 was launched last night 20.45hrs. I see my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our tax payers in the quality of services being provided. Ease in compliance for taxpayer should be our priority.”
Infosys was awarded the contract in 2019 after a bidding process that had a budget outlay of Rs 4,241.97 crore. With this project, by 2020 the I-T filing system was supposed to be managed completely by Infosys. The project was to be completed in 18 months and was to be launched after three months of testing.
The new IT portal is expected to bring down the I-T return processing time from current average of 63 days to just one day and also speed up refunds.
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