"Together with Blue Prism, we are launching a solution that addresses both these imperatives while enabling enterprises to proactively and efficiently address their customer and partner queries," said Balakrishna DR, SVP, Service Offering Head-ECS, AI and Automation, Infosys.
The 'Cognitive Email Workbench' combines the intelligence of AI and Natural Language Processing (NLP), with Blue Prism's intelligent automation platform and Optical Character Recognition (OCR) capabilities.
It proactively addresses customer and partner queries received over email through highly personalised responses and understands customer intent by extracting attributes from emails and triggers necessary actions.
"Our partnership with Infosys is an illustration of how we are enabling our global clients to scale and drive an enterprise-wide AI vision," said Linda Dotts, Chief Partner Strategy Officer for Blue Prism.
(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)
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