"Observe.AI is already disrupting the $300-billion voice customer service market by rethinking how agents are coached and the way top brands provide personalised customer experiences,” said Andy Vitus, partner, Scale Venture Partners.
In the past 12 months, Observe.AI has signed 100 customers and formed partnerships with leading organisations like Microsoft, Talkdesk, and itelBPO. Some of the enterprises and emerging brands that use Observe.AI include TripAdvisor, Concentrix, ClearMe and Root Insurance. Thousands of global agents are coached with Observe.AI, which provides a detailed look at how top agents successfully structure calls so that those tactics could be replicated.
“Observe.AI is set to transform voice customer service for the AI era. We are delighted to have partnered with it from the early days of its journey,” said Nexus Managing Director Jishnu Bhattacharjee.