Since joining Local Shops on Amazon, Sakshi Khandelwal who runs Shiv Electronics store in North West Delhi is now able to tap customers located far away from her shop. “We have seen our online business grow month on month, but more importantly this program offers us greater control over the inventory and delivery of the products,” said Khandelwal. “With the festive season approaching, we are hiring more delivery executives and stocking up our inventory as we expect a high number of customer orders,” he added.
Amazon said the success of this programme underlines the company’s commitment to work closely with the vast network of neighbourhood stores across India. It is integrating e-commerce into their operations through focused initiatives such as Amazon Easy, I Have Space and Amazon Pay Smart Stores.
Amazon Pay Smart Store is now enabling over 15,000 neighbourhood shops to provide a contactless shopping experience to their customers. They can scan the store’s QR code using the Amazon app to explore the products available there. After selecting the products they wish to buy they can check out with Amazon Pay, which gives them a choice of using UPI, balance, or credit or debit cards. Customers can on-the-spot also convert a transaction into an EMI, and avail rewards from their banks or through Amazon Pay.
Ahead of the festive season, Amazon has also strengthened its flagship ‘I Have Space’ (IHS) delivery programme. It now comprises more than 28,000 neighbourhood and Kirana stores in close to 350 cities. Here Amazon India
partners with local store owners to deliver products to customers within a 2 to 4-kilometre radius of their store, allowing them to supplement their regular income and generate more footfalls in their stores.
“Because of my earnings from the IHS programme, I could continue to support and provide for my family during this challenging time,” said Harish, owner of Bhavya Tailoring Collections in Baroda. “Seeing the benefits of the programme, last month, my brother became an IHS partner as well,” he said.