"Over the last couple of days, we have had a positive dialogue with our partners to explain the revised pay-outs and assuage their concerns," a company spokesperson said.
Following the positive discussion with them, the official said over 75 per cent of the partners were back to delivering and were serving 95 per cent of the city as of August 20.
"We are glad that our partners were able to understand the revised service fee. We understand the efforts put in by our delivery partners in making Swiggy accessible to consumers and maintain an honest approach in enabling a sustainable service fee," he told P T I.
According to the company official, between March and June, the company supported close to 40,000 delivery partners to the tune of Rs 18 crore.
"This was in the form of earnings guarantees to prevent partners from bearing the brunt of the dip in order volumes," he said.
With the expansion of Swiggy Genie and 'Grocery' categories across Tier-I and II cities and uptake in food orders as the festive season approaches, Swiggy delivery partners have a unique advantage of generating additional income through these avenues, he said.
Meanwhile, DMK Chief M K Stalin called upon the state government to hold discussions with the delivery executives to amicably solve the issue.
"With the employees dropping their plans to continue strike, I request the government to hold discussions and reach a solution in payment issues," he said in a statement.
He also requested Chief Minister K Palaniswami's personal intervention on the issue considering the services rendered by the delivery executives during the lockdown.
Meanwhile, a couple of delivery executives who took part in the strike, said they have resumed duty so that they were receiving some kind of package instead of full benefit.
"I am working since I am not able to earn money as it was in the past. But something I can earn. I hope the situation improves as the time goes by," the executive told P T I on conditions of anonymity.
Another delivery partner said he recently lost his full-time job at a shop and joined Swiggy even though the strike was on.
"I am serving customers of Swiggy now. I am also serving other customers (who are also using similar mobile applications) to make ends meet," he said.
(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)
Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.
As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.
Support quality journalism and subscribe to Business Standard.