EY’s Adoption Index 2019, the third edition of the biennial report, concludes that financial technologies
has evolved beyond its early stages as reflected in the previous findings in 2015 and 2017.
It says that FinTech
challengers are looking less like start-ups and more like professionally managed companies
with broad operational capabilities, a full suite of products and a global reach. And consumer adoption has a lot to do with these changes. But what nudges the adopters and in what different ways are they using FinTech? This year’s survey has more than 27,000 consumers, both retail and SMEs, answering.