Uber opens centre of excellence in Hyderabad

Ride-hailing app Uber has opened a Centre of Excellence (CoE) in Hyderabad on Wednesday. The CoE, its first in Asia, is part of an agreement Uber signed with Telangana government in July 2015 to invest $50 million in the state.

"The CoE will provide support to both riders and driver partners in India. We plan to employ about 500 customer service specialists in the CoE by next year. We have already hired close to 30% of the total team strength," Amit Jain, president of Uber India, told mediapersons on Wednesday.

Read more from our special coverage on "UBER"

The Hyderabad CoE will provide support via multiple channels like email, phone and social media to ensure seamless experience before, during and after the ride.

A team of specialists proficient in multiple local languages will also be roped in to address support issues from across the country.

Dear Reader,

Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.

We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor

Business Standard is now on Telegram.
For insightful reports and views on business, markets, politics and other issues, subscribe to our official Telegram channel