"We have seen how new services are gaining traction, how our embrace of automation is helping us become more productive and how it is creating more opportunity to focus our energies towards innovation," he said.
Admitting that the firm would miss Sikka as he decided to move on from the company, Rao said though rough economic conditions, near-impossible projects, leadership exits and debates about the future would continue, the company would emerge stronger, wiser and remain together as in the past.
"In fact, you have achieved so much over the several quarters. Strengthened by movements like zero distance, you have begun an exciting journey of innovation relying on your creative confidence. You must continue the work to create the value our clients expect us to deliver," he reiterated.
Though 50-year-old Sikka resigned on Friday, the company's Board appointed him as Vice-Chairman till a new CEO is appointed by March 31, 2018 and elevated Rao from the post of Chief Operating Officer.
Noting that the days ahead would not be easy, the 55-year-old Rao said the intense attention on the firm would be unsettling, if the management and employees allow it.
"We must not allow attention on us to unsettle us because this is not the first time the company has been up against a tough challenge. We have seen it all. There is not a single occasion when we did not emerge stronger," he recalled.
Assuring the employees of sharing as much as he could in the coming days, Rao expressed confidence that the employees would remain together with faith, perseverance and focus.
"Having learned so much, done so much and coming so far, we can see that the road ahead is long and winding but leads to greatness. I want for us to stay the course. I know you too want it for yourself and the company. That's why I can rely on your support. You too can rely on the leadership and on my personal support," added Rao in the letter.
Rao also asked his employees not to hesitate writing to him, posting questions and thought they may have to share with him.
Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.
As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.
Support quality journalism and subscribe to Business Standard.