is not a safe platform, and is not for use by government offices or officials. “Zoom is a not a safe platform and advisory of Indian Computer Emergency Response Team (CERT-In) on the same dated February 6 and March 30 may kindly be referred,” said the advisory from the National Cyber Coordination Centre under the MHA.
CERT-In put out an advisory on March 30 about ‘secure usage of Zoom videoconferencing application’, detailing the steps users should take to ensure their data remains protected.
Raje said the company is “trying to find out what exactly are the concerns (of the government) because if you look at the sort of advisories which were given... (spoke) in terms of how to use the platform in a secure manner”.
Zoom has also tried to fix some of the issues it has faced through an education campaign by hosting webinars, and mailing them to its users. It has also communicated its stand on these issues and other updates through its blogs.
“We also mandated some of the features and functionality, especially for individual users who are coming on board. For example, we mandated that each of the meetings that these individual users would set would be password protected, and the waiting room would be by default enabled. Similarly, the share-screen option would be disabled when the meeting would start, it would only remain with the host,” said Raje.
Zoom began operations in India in September last year, with an aim to ramp-up its teams here to serve its already sizeable customer base. It also planned to hire more partners and channels, so as to meet India-specific demands.
During Covid-19, the company has seen its global customer base rise from 10 million to 300 million users in a span of less than 12 weeks. “India contributes to a significant chunk of it and the country continues to be a focus for us,” said Raje.
The rise in user base came from enterprise users, especially traditional businesses that had to get on collaboration platforms to manage the work-from-home situation, and Zoom also proactively started enabling schools — from kindergarten to Class 12 — to use its services gratis.
In terms of difference between the overseas and the Indian market, Raje said in the former, there is a lot of uptake in terms of online purchases, etc, whereas in the latter, a lot of the work or selling requires to be done in person.