Even callers were registering complaints of alleged irregularities in the societies, informing the call centre that the outlet was not opened or the staff had not come while they were standing for hours with the produce. Many farmers had also pointed out that their entire yield was not purchased by the authorities and what was the remedy.
The Chhattisgarh police, however, do not have any mechanism to redress their grievances. “The farmers are lodging their complaints that we are forwarding it to the Chhattisgarh Marketing Federation,” Dharmendra Garg, Superintendent of Police and in-charge of Dial 112, said.
The federation, which is the nodul agency to procure paddy in Chhattisgarh at minimum support price (MSP), had set up a special cell to look into the complaints forwarded by the police. While on average 20 complaints had been registered every say, there was reportedly no record on how much had been redressed.