During the 16-hour-long-journey, passengers were served a meal, alcoholic and nonalcoholic beverages. They queued up in front of the toilets which were soon closed. As the passengers remained seated with both their stomach and bladder full, the situation became so bad that the staff was seriously considering diverting the flight to Toronto.
However, the plan could not materialise and the aircraft continued towards its destination.
"The Boeing 777-300 (VT-ALJ) flew into Delhi from Hyderabad on Friday night. Four of its 12 toilets were clogged and we tried to clear them by nitrogen flushing but could not do so. Since the aircraft was booked to take passengers to Chicago from Delhi and no alternate aircraft could be arranged at such a short notice, it was felt that the eight serviceable toilets will be enough for the journey and the plane was released under minimum equipment list (meaning with an issue that can be tackled later)," a senior AI official was quoted as saying by TOI.
This incident is not the first in recent times which raises doubts over its maintenance. A few days ago, Bangalore-bound domestic Air India flight from Delhi had to make an emergency landing at Hyderabad due to the stink coming out of one of the front lavatories.
Last August, Air India's Newark-Mumbai nonstop flight with over 300 people on board had to make an unschedule stop at Istanbul as none of the toilets were flushing. And before that, an Australia-Delhi flight had to be grounded in Sydney due to all toilets getting clogged.
As the report started doing rounds, social media users slammed Air India. Twitteratis blamed the staff and demanded strong action against them.
: you must feel ashamed to brand yourselves as a"National Carrier" - becoming a disgrace. https://t.co/BgcuGXDAuc
— VID (@ItsmeVID) March 14, 2017
Will @airindiain ever learn???
Choked toilets spell trouble on US-bound Air India flight https://t.co/H4Yo3Rd44M via @TOIBusiness
— Suraj Radhakrishnan (@Suraj59) March 13, 2017
The crew is at fault or (in)decent flyers? - https://t.co/ML0eR6md98
— manikyam koppolu (@manikyamk14) March 13, 2017
Should all pax log complaint on AirSewa or expect disciplinary action against maint staff @airindiain @jayantsinha https://t.co/JmwPHHBq8d
— Raghavendra Kulkarni (@raghav_kulkarni) March 13, 2017