Since the launch of the Mukesh Ambani-led Reliance Jio Infocomm, the telecom sector has seen some operators shut shops and others consolidate their businesses as they try to overcome the overwhelming impact of the free services introduced by Jio. Average revenue per user (ARPU) levels have fallen drastically, with Reliance Jio leading the ARPU race, and other operators suffering huge losses due to reduction in interconnect usage charges (IUC) and international termination charges (ITC).
According to a report by CIEL HR, the telecom industry is likely to see up to 90,000 job losses this year, against 40,000 a year ago. Analysts have already estimated up to 5000 redundant job roles in the merged Vodafone-Idea entity.
“Telcos are not in a position to spend. So there is a surplus of telecom professionals in the market across all organisational roles. But, there are also the likes of Jio, which are growing. Again, there is lower-level growth in consumer retail and fast-moving consumer goods (FMCG) market, which is absorbing a lot of this resource,” said Navnit Singh, Chairman and MD of Korn Ferry India, a global HR firm.
According to the industry sources, last year Bharti Airtel had laid off 1500 workers, Idea axed around 1800, Vodafone let go 1400, and Reliance Communications and Aircel together sacked around 2000 people.
"The skill sets of telecom industry resources are impeccable in the domain of data sales, Voice over IP, network understanding, planning and implementation, signal systems etc. They have good opportunity in the retail and e-commerce sectors. Their skill sets blended with the process and product knowledge transfer will be clearly a huge advantage," said Sudeep Sen, Assistant Vice-President, TeamLease Services.
He added that these set of people had worked in a very competitive market and had very clear understanding of the market strategy. Their knowledge of product and service positioning such as B2C and B2B customer retention, adoption, and usability of technology will stand them in good stead in terms of employment opportunities.