The faceless appeals system will include allocation of cases through data analytics and artificial intelligence to dynamic jurisdiction with central issuance of notices, which will have document identification numbers (DINs).
As part of the dynamic jurisdiction, the draft appellate order will be prepared in one city and reviewed in another city, and is expected to result in an objective, fair, and just order, the finance ministry
The order passed by CIT (Appeals) will run through the risk management system (RMS), which uses artificial intelligence to flag outliers and picks up cases that require a review. RMS is supported by Tata Consultancy Services. Cases that require review according to the RMS will be sent to a commissioner of appeals in a different city. “Based on the faceless appeals order, either the department or a taxpayer can move the Income Tax
Appellate Tribunal (ITAT),” said an official.
The commissioner of appeals will be allowed to take the help of technical units, comprising chief commissioner-level officers, which are tasked with giving officers legal and sectoral advice.
Personal hearing might be allowed in certain cases through video-conferencing, after approval of the principal chief commissioner or chief commissioners of income tax. The faceless appeal will not only provide great convenience to taxpayers but will also ensure just and fair appeal orders and minimise further litigation, finance ministry
However, experts aren’t convinced. Rakesh Nangia, chairman of Nangia Andersen India, said the scheme comes into effect in full force without any pilot. “A pilot phase would have provided constructive feedback from the stakeholders before the final launch pan-India,” he said.
Amit Maheshwari, partner, AKM Global, said discussion in person becomes important at the first stage of appeal. “In the case of faceless appeal proceedings, most discussions generally happen electronically without any personal interaction, which ends up making the issue more complex,” he said.
However, a senior official of the Central Board of Direct Taxes (CBDT) said assessees are used to face-to-face hearing, whereas now they will need to develop their writing.
According to CBDT data, about 460,000 appeals are pending at the commissioner of appeals level as on date.
Of this, about 405,000 appeals, or 88 per cent of appeals, will be handled through the faceless mechanism.
Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.
As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.
Support quality journalism and subscribe to Business Standard.