The income tax department is committed to
1. provide fair, courteous, and reasonable treatment
The Department shall provide prompt, courteous, and professional assistance in all dealing with the taxpayer.
2. Treat taxpayer as honest
The Department shall treat every taxpayer as honest, unless there is a reason to believe otherwise.
3. provide mechanism for appeal and review
The Department shall provide fair and impartial appeal and review mechanism.
4. provide complete and accurate information
The Department shall provide accurate information for fulfilling compliance obligations under the law.
5. provide timely decisions
The Department shall take decision in every income-tax proceeding within the time prescribed under law.
6. Collect the correct amount of tax
The Department shall collect only the amount due as per the law.
7. Respect privacy of taxpayer
The Department will follow due process of law and be no more intrusive than necessary in any inquiry, examination, or enforcement action.
8. Maintain confidentiality
The Department shall not disclose any information provided by taxpayer to the department unless authorised by law.
9. Hold its authorities accountable
The Department shall hold its authorities accountable for their actions.
10. Enable representative of choice
The Department shall allow every taxpayer to choose an authorised representative of his choice.
11. Provide mechanism to lodge complaint
The Department shall provide mechanism for lodging a complaint and prompt disposal thereof.
12. Provide a fair and just system
The Department shall provide a fair and impartial system and resolve the tax issues in a time-bound manner.
13. Publish service standards and report periodically
The Department shall publish standards for service delivery in a periodic manner.
14. Reduce cost of compliance
The Department shall duly take into account the cost of compliance when administering tax legislation.
AND expects taxpayers to
1. Be honest and compliant
Taxpayer is expected to honestly disclose full information and fulfil his compliance obligations.
2. Be informed
Taxpayer is expected to be aware of his compliance obligations under tax law and seek help of department if needed.
3. Keep accurate records
Taxpayer is expected to keep accurate records required as per law.
4. Know what the representative does on his behalf
Taxpayer is expected to know what information and submissions are made by his authorised representative.
5. respond in time
Taxpayer is expected to make submissions as per tax law in a timely manner.
6. pay in time
Taxpayer is expected to pay amount due as per law in a timely manner.
Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.
As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.
Support quality journalism and subscribe to Business Standard.