However, the government has mandated that on-board meals have to be served only in disposable trays and crockery which should not be reused. The table and cutlery have to be set up from before as cabin crew will not be permitted to do on-board service. “Crew shall wear a fresh set of gloves for meal service,” the government order said. Pouring service by cabin crew for tea, coffee or alcohol is not allowed.
Selling on-board meals is a major source of revenue for low cost carriers like IndiGo, Go Air, SpiceJet
and for full service carriers like Vistara
and Air India, the quality of meals acts as a differentiating and marketing factor. The others being cargo, special service requests, ticket modification and cancellation.
Due to the ban, India’s largest airline IndiGo
saw its ancillary revenues fall by 81.3 percent in April-June period.
An official of the aviation regulator DGCA said the airlines can put on no-fly list any passenger who refuses to wear a face mask.