A person shall not be required to appear either personally or through authorised representative in connection with any proceedings before the income tax
authority at the national or regional faceless penalty centres or penalty/penalty review unit set up under this scheme, it said.
In case of an appeal against such assessment, the taxpayer can seek personal hearing by way of video-conference to present his case. As per the scheme, this request "may" be cleared by a chief commissioner or director general handling a regional faceless appeal centre. The finance ministry has also launched taxpayers' charter which seeks to provides fair, courteous and reasonable treatment while treating taxpayers as honest. It also expects taxpayers to be honest and pay taxes on time.
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