MHA to launch 'Twitter Seva' to address public grievances

Topics Twitter

People holding mobile phones are silhouetted against a backdrop projected with the Twitter logo in this illustration picture. File Photo: Reuters
The Home Ministry is all set to expand its social media outreach by launching a 'Twitter Seva' service with an aim to centralise its grievance redressal mechanism by bringing all social media handles under one roof.

Union Home Secretary Rajiv Mehrishi on Thursday discussed the issue with a delegation of Twitter led by Raheel Khursheed, Head of Twitter Seva for South Asia and South East Asia, and chalked out plans for the launch of the ministry's 'Twitter Seva'.

Under the new service, a tweet to any Twitter handle of the ministry will automatically land in the 'Twitter Seva' platform which will provide for prompt resolution of the grievances of public.

The authorities concerned will be assigned to resolve problems and difficulties of people on a real-time basis, a Home Ministry official said.

The Home Ministry has nearly 10 Twitter handles, including two belonging to Home Minister Rajnath Singh and one each belonging to Union Ministers of State for Home Kiren Rijiju and Hansraj Ahir.

Dear Reader,

Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.

We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor

Business Standard is now on Telegram.
For insightful reports and views on business, markets, politics and other issues, subscribe to our official Telegram channel