Customers can instantaneously submit digital documents through company's self-service mobile application, '
wallet', for assessment and settlement, the company said in a statement.
Through this new mechanism, a health insurance customer can receive his claims of up to Rs 20,000 in two working days, it added.
At present, an insured not availing cashless facility or receiving treatment at a non-network hospital, has to share original hard copies of claim documents with insurance provider to process health reimbursement claims. As a result it takes 8-10 days for the insurance company to process the claim and make the payment to the customer.
"By using this facility our customers can instantly register and share claims documents with us, allowing immediate assessment and overall reduction in the time taken to process claims," said Bajaj Allianz General head (health administration team) Abhijeet Ghosh.
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