As a step for reworking business, it will tweak operating model by increase business sourcing through direct market executives to 10 per cent of disbursements in 2020-21 from 4.96 per cent in 2019-20. It will take on board 1,000 DMA for captive business development work in Fy21. At present, it has 800 DMEs who which get business linked commission and stipend per month.
Even as the situation is evolving, the company is focusing on maintaining asset quality and restarting disbursements and transitioning to a more technology-driven business process.
While it is difficult yp estimate business growth in FY21, the overall outlook for the economy and the housing finance
segment to improve in another two-three quarters, Mohanty said.
Taking clue from running operations during lockdown, the company will further strengthen digital backbone. It is going for business process engineering to support one-line ecosystem. It will appoint advisor for BPR exercise in next few months. The BPR exercise is expected to be spread over about 18-month period, he said.
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