There’s certainly a need. While Japan is infamous for punishing long hours, and even has a word, “karoshi,” for death-by-overwork, work strain isn’t confined to Asia.
About three quarters of US workers experience job-related burnout, according to a 2019 Gallup study. In Germany, the number of people on sick leave for psychological distress has more than tripled in the past 20 years, while in Britain stress, depression and anxiety constitute nearly half of all work-related ill health cases.
“The working conditions in our globalised, capitalised society favour burnout,” said Michael Pfaff, a psychiatrist at the Clinica Holistica Engiadina not far from Davos.
“The numbers are increasing, even though there’s been a lot invested in companies’ health management.”
Beyond the important personal and social effects, there’s a financial consequence in the form of lost productivity, staff turnover and joblessness, which means companies ought to take notice.
The Organisation for Economic Co-operation and Development (OECD) puts the price tag for mental health problems such as depression and anxiety disorders at roughly 4 percentage of GDP. In the European Union, lower productivity and employment rates among people afflicted amounts to a ^260 billion hit to the economy. Add to that the cost of greater spending on social security and healthcare.
The term burnout was coined in the 1970s, and at the time considered chiefly an affliction for health-care professionals. Yet in the always-switched-on 21st century, it’s a growing issue.
“If there’s a constant state of pressure, it’s a problem,” said Walter Kistler, an internist at the Davos
general hospital, who also runs a walk-in clinic at the WEF.
Companies “should learn to be more careful with their resources, including their people.”
According to Kistler, many patients have physical complaints like backaches or insomnia and don’t realise the culprit is stress. It’s therefore difficult to say whether the prevalence of burnout and depression is increasing, or whether they’re just diagnosed more frequently.
There are signs firms are beginning to change. Volkswagen famously switched off some employees’ access to after-hours email, while Microsoft offers workers 12 free counselling sessions and is building on-site counselling services. Lloyds Banking Group, whose Antonio Horta-Osorio suffered stress-induced insomnia and took a leave of absence in 2011, offers private insurance that covers mental and physical health issues equally and is training senior managers on how to respond to staffers with a condition.
Yet much like the WEF itself, which gets criticised for just being a talking shop for the global elite to debate issues like inequality and global warming without ever doing anything substantive, companies may only be paying lip service to tackling burnout.“We are at the beginnings of substantive, real changes,” said Jeffrey Preffer, a professor at Stanford University and author of the book, ‘Dying for a Paycheck.’