With COVID-19 ravaging the aviation industry, airlines and airports worldwide are reining in costs and halting new spending, except in one area: reassuring pandemic-wary passengers about travel.
"Whatever the new normal (..
.) it's going to be more and more around self-service," Sean Donohue, chief executive of Dallas-Forth Worth International Airport (DFW), told Reuters in an interview.
The airport is working with American Airlines - whose home base is DFW - to roll out a self-check-in for luggage, and all of its.