In uncertain times, leaders require deeper conversations and empathetic listening — three times more than speech-making.
According to Persian poet, Rumi, fear is the non-acceptance of uncertainty and fear is the gateway to adventure.
Uncertainty demands that leaders devolve power and they unleash mechanisms for consultation and empowerment. Enquire about the secret sauce of Rajendra Bhatt (DM, Bhilwara) or K K Shailaja (Kerala Health Minister), two understated heroes of the Covid-19 crisis.
The 1918 pandemic is erroneously termed &.....