Taking steps for speedy redressal of EPFO, ESIC complaints: Labour Ministry

Topics Labour Ministry | EPFO | ESIC

Santosh Kumar Gangwar

The Labour and Employment Ministry on Monday said procedures and policies are being streamlined to ensure speedy redressal of grievances related to EPFO, ESIC and other entities under it.

In 2019, there were a total of 9,02,203 complaints on the EPFi Grievance Management System (EPFiGMS) and out of them, 8,38,579 complaints were disposed of, as per official data provided to the Lok Sabha in a written reply.

Labour and Employment Minister Santosh Kumar Gangwar told the House that the ministry is progressively reviewing and streamlining policies and procedures in relation to disposal of public grievances.

The grievances include those related to Employees' Provident Fund Organisation (EPFO), Employee State Insurance Corporation (ESIC), Chief Labour Commissioner (Central).

"Besides, various systemic reforms and Information Technology (IT) initiatives with an objective to achieve speedy redressal of grievances, have been taken up," the minister said.

The number of complaints related to the ministry on the Centralised Public Grievances Redress and Monitoring System (CPGRAMS) stood at 47,567 in 2019. Out of them, 46,283 complaints were disposed of.



Dear Reader,


Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.

We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor

Business Standard is now on Telegram.
For insightful reports and views on business, markets, politics and other issues, subscribe to our official Telegram channel