Trai, in its frequent call drop test, found most operators failed to meet service quality benchmark.
At present, the tolerance limit for call drops is two per cent, which means 98 per cent calls made on a network in a quarter should be completed and not get disconnected automatically.
Telecom operators have contested the tests and said they are compliant with benchmark at overall circle level and that Trai's test does not give correct picture of their network performance.
Though the sources did not disclose further details, Trai Chairman R S Sharma had earlier said the regulator will look at monitoring network performance at a tower level, for which a system is in the works.
With regard to data services, Trai had, earlier this month, launched an application to help consumers check real-time internet speeds on their handsets and report the same to the regulator. Trai will leverage the data collected from subscribers to fix new QoS norms for data services.
Trai, while launching the application, had said telecom operators claim they cannot guarantee minimum speed as 'Law of Physics' does not allow them to do so.
In 2014, Trai had issued norms under which it asked the operators to indicate minimum download speed that can be provided to consumers.
Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.
As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.
Support quality journalism and subscribe to Business Standard.