The communication on "measures regarding ensuring availablity of recharge vouchers and payment options for prepaid services" comes in the backdrop of 21-day lockdown imposed in the country to deal with the outbreak and spread of coronavirus pandemic.
"Though the telecommunication services have been considered as essential services and thus granted an exception from closing down... However, lock down may adversely affect the working of customer service centres/point of sale locations," TRAI said.
The regulator added: "Under the circumstances, it is quite possible that those subscribers who wish to top up their prepaid balances or wish to extend subscription to a prepaid tariff using offline channels may face hardships and/or disruption of services".
Prime Minister Narendra Modi on March 24, announced a complete lockdown of the entire country for 21 days in an unprecedented move to try halt the spread of the pandemic, shortly after which the Centre said road, rail and air services will remain suspended during this period.
The pandemic has claimed 29 lives in the country and number of COVID-19 cases has touched 1,071 in India.
(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)
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