Respondents also said they believe that RPA can improve accuracy, consistency and security of transactions.
The IDC study, which surveyed technology executives across India, combined with Automation Anywhere's survey of more than 1,600 customers in multiple industries, revealed that the pandemic spurred a recalibration of business plans accelerating digital transformation and RPA adoption.
The report, titled "Building Business Resiliency: Automation the Path to the Future Enterprise", identified four key pillars essential for an automation journey that include business resiliency, democratisation with automation, efficiency and scalability -- and trust, as businesses move to a new normal.
"The pandemic is a stark reminder of the critical importance of being prepared for any future calamity or uncertainty," Milan Sheth, Executive Vice President, IMEA (India, Middle East and Africa), Automation Anywhere, said in a statement.
"Automation is at the core of any business transformation strategy -- and two out of every three customers today are starting that journey in the cloud. Cloud RPA is the future, enabling remote work, reducing the burden on IT resources, and lowering infrastructure costs."
Among the key findings, 56 per cent of organizations surveyed plan to deploy digital workers and software bots that work directly with employees, encouraging more human-bot collaboration.
The study found that 47 per cent of employees believe that RPA increases business efficiencies.
(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)
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