Within hardware, while display and keyboard related problems were expected to be the topmost, surprisingly Wi-Fi connectivity emerged as the highest that stood at 27 per cent of all laptop service requests, according to the report.
18 per cent accounted for keyboard and the trackpad related issues followed by display at 15 per cent and battery and charging related glitches at 8 per cent, the report noted.
All other hindrances, such as audio, bluetooth, exhaust fans, hard disk, overheating, physical damage, power button, and webcam, accounted for around just 2 per cent of laptops
In the software category, the primary concerns are around resource-hungry applications that accounted almost half (50 per cent) of all laptop service requests.
This is followed by 41 per cent reporting their laptop getting hung in the middle of their usage due to inefficient background apps, malware or viruses and lastly the issues faced due to windows updates stood at a minimal 4 per cent.
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